UniComms

Privacy Notice

English
Malay

UniComms PRIVACY STATEMENT

This Privacy Notice is owned and operated by Uni Comms International Sdn Bhd (part of the UCSI Group Holdings Sdn Bhd) (referred to as "UniComms", "we" or "us"). We value and strive to protect your privacy in compliance with the Personal Data Protection Act 2010 (referred to as "PDPA 2010"), which regulates the collection, holding, processing, and use of personal data in commercial transactions.

This Privacy Notice governs how we process your Personal Data, whether directly or indirectly, and includes sensitive personal data. The terms "Personal Data", "Sensitive Personal Data", and "Third Party", whenever referred to herein, shall have the same meanings ascribed to them in the PDPA 2010. For the purposes of this Privacy Notice, "Personal Data" includes, but is not limited to, your name, address, identification card/passport number, and transaction records with UniComms. Meanwhile, "Sensitive Personal Data" comprises information regarding your physical or mental health or condition, political opinions, religious beliefs, or other beliefs of a similar nature, commission or alleged commission of any offence, or any other Personal Data determined by law.

UniComms reserves the right to change, amend, remove, or add to its privacy policy and/or this Privacy Notice (or any portion thereof). UniComms will endeavour to announce such changes prior to their taking effect; nevertheless, any such announcement will be made available through our webpage at https://www.unicomms.com.my/privacyStatement. By continuing to use our services on or after the effective date of such changes, you will be deemed to have agreed to and accepted these changes. In the event of a conflict, the English version of the Privacy Notice shall prevail over any other version.

1. SCOPE

This Privacy Notice applies to all UniComms operations and business units. To the extent that any operation or business unit of UniComms already has a personal data protection and/or privacy notice in place, this Privacy Notice shall supersede and replace any such notice.

2. RESPONSIBILITY

The responsibility for accessing and correcting personal data, as well as the notice and choice to limit the processing of personal data, will be managed by UniComms resources to ensure enterprise-wide compliance.

3. EFFECTIVE DATE

This Privacy Notice is effective as of 9 September 2024.

4. PERSONAL DATA PROTECTION PRINCIPLES

4.1 General Principle

4.1.1 UniComms will use, process, record, hold, store, share, and disclose ("process") your Personal Data with your consent.

4.1.2 Continued use of UniComms’s services and/or products shall constitute your consent for UniComms to process your Personal Data.

4.1.3 UniComms will maintain a record of consent through your continued use of our services, as reflected in our active customer database.

4.1.4 If you are under 18 years of age, it is your sole responsibility to ensure that you have obtained the consent of your parents or legal guardian before subscribing to and using our services and/or products. Any information provided to UniComms by you as a minor will be processed in accordance with this Privacy Notice.

4.2 Notice and Choice Principle

4.2.1 UniComms will process and may share Personal Data for the following reasons:

  • To process account registration;
  • To manage customer accounts;
  • To issue bill statements;
  • To companies and organisations:
    • For the performance of UniComms’s contract in providing goods or services to the customer;
    • For profiling your service preferences;
    • To comply with any legal and/or regulatory obligations to which UniComms is subject, in addition to any obligations imposed under UniComms’s contract with the customer;
    • To act as UniComms’s payment channels, including but not limited to financial institutions, for the purposes of maintaining financial records, assessing or verifying credit, and facilitating payments of any amounts due to UniComms;
  • To other service providers or third parties nominated by UniComms, either solely or jointly with other service providers, for the purposes of establishing and maintaining a common database of customers or processing data as an outsourced entity, both within and outside Malaysia;
  • To interact with and send you information, promotions, and updates, including marketing and advertising materials related to our goods and services and those of organisations selected by UniComms;
  • To companies and organisations that act as UniComms’s agents or contractors for the purpose of recovering any amounts due to UniComms;
  • To regulatory bodies or other government authorities in compliance with legal requirements or for the detection or prevention of crime and/or fraud;
  • To any party involved in or related to a legal proceeding, for the purposes of the proceedings;
  • To protect UniComms’s vital interests for the administration of justice;
  • To promote any of UniComms’s new or existing products and/or services, or the products, services, and special offers of third parties whose products and services we think may be of interest to you; and
  • For the exercise of any functions conferred on any person by or under any law.

4.2.2 UniComms may collect your Personal Data when you:

  • Subscribe to or register for one of our services or when you receive one of UniComms’s services;
  • Contact UniComms for any reason;
  • Participate in any of UniComms’s campaigns or lucky draws;
  • Interact with UniComms through various channels, including social media;
  • Provide information that is publicly available; or
  • Give other organisations your consent to share or disclose information about you.

The types of such information may include:

  • Contact information such as your name, date of birth, identification number (including NRIC or passport number), gender, nationality, race, preferred language, current and alternate addresses, telephone or mobile numbers, fax numbers, and email addresses;
  • The status of the products and/or services you have acquired from or subscribed to with UniComms;
  • Traffic data such as the number of calls, SMS, and other communications made and received by you, as well as the date, duration, time, and cost of such communications;
  • The amount of data received or sent by you;
  • Your personal interests and preferences;
  • A record of calls made by you to UniComms customer service officers for any queries.

4.2.3 UniComms may transfer your Personal Data to third parties, both in Malaysia and overseas, providing outsourced data storage or data processing services for UniComms. While UniComms and its service providers are based in Malaysia, your Personal Data may be transferred to third-party service providers outside Malaysia. Although UniComms endeavours to ensure that such locations have similar personal data provisions to those in Malaysia, please be aware that such service providers may have data privacy laws that differ from those in Malaysia.

4.2.4 If you have provided your Personal Data prior to this Privacy Notice, you may contact UniComms to find out what types of Personal Data have been processed and the purposes of the processing.

4.2.5 Except as stated in this Privacy Notice and unless permitted or required under any enactment, law, statute, or code, UniComms will not use or disclose your Personal Data without prior written consent from you.

4.2.6 You will be given the opportunity to 'opt-out' of having your Personal Data used for purposes not directly related to the Services or UniComms’s Websites at the point where UniComms requests your information. If you do not wish to receive our promotional updates, you may opt-out of these communications by contacting UniComms at the contact numbers listed below. Please note that should you decide to "opt-out," we may not be able to provide you with certain services, and your subscription to or application for certain services may be declined, denied, or refused by UniComms.

4.2.7 Your Right to Limit the Processing of Your Personal Data

At any time, you may request that UniComms suspend or limit any processing of your Personal Data if you have concerns about the legitimacy of such processing activities. During the temporary suspension period, certain provisions of UniComms's services may be affected.

Alternatively, you may request that UniComms cease altogether any processing activities related to your Personal Data for any purpose.

4.2.8 UniComms is obliged to disclose your mobile phone number to other network operators to enable the use of its services. Should you refuse to permit such disclosure, UniComms may not be able to continue providing you with certain services.

4.3 Disclosure Principle

4.3.1 UniComms will only disclose Personal Data to comply with any government agency notification requirements or for the purpose for which the Personal Data is processed, where you have consented to such disclosure.

4.3.2 UniComms may, from time to time, contact you on behalf of external business partners regarding particular goods, offers, or services that may be of interest to you.

4.3.3 UniComms may disclose your Personal Data to its subsidiaries, its parent company, UniComms Bhd, or any other entity for the purposes outlined in paragraph 4.2.1 (if applicable).

4.4 Security Principle

UniComms is responsible for taking prudent steps to safeguard the confidentiality and security of all Personal Data. This includes appropriate procedural, organisational, and technical measures to protect Personal Data from accidental or unlawful destruction, accidental loss, alteration, or disclosure. These measures involve entering into written agreements with subcontractors who process Personal Data in accordance with UniComms’s instructions and incorporating UniComms’s own data protection standards as a minimum.

4.5 Retention Principle

UniComms will retain your Personal Data for as long as there exists a purpose for which it was collected and processed. Additionally, UniComms will retain your Personal Data to comply with any legal, regulatory, or internal requirements. A number of safeguards, appropriate to the sensitivity of the information, will be practised by UniComms to protect Personal Data against loss or theft, as well as unauthorised access, disclosure, copying, use, or modification. Upon termination of service or account closure, customer account data will be archived for two (2) years for the aforementioned reasons. Once the purpose for which your Personal Data was collected is no longer necessary, UniComms will take all reasonable steps to destroy or permanently delete both physical and electronic copies containing your Personal Data.

4.6 Data Integrity Principle

4.6.1 UniComms strives to maintain complete, current, and accurate information about its customers. Any inaccurate information brought to UniComms's attention will be corrected as quickly as possible after notification.

4.6.2 You can also request that UniComms amend, correct, or update your Personal Data if it is inaccurate or outdated.

4.6.3 Procedures will be maintained to ensure that any reported inaccuracies are promptly and effectively handled, and that customers' information remains as accurate, current, and complete as possible. The Personal Data correction/update form may be requested by email at [email protected]

4.7 Access Principle

4.7.1 At all times, you have the right to access your information.

4.7.2 At any point in time, you can request a copy of your Personal Data that UniComms holds about you for a prescribed fee pursuant to the Personal Data Protection Code of Practice - For Licensees under The Communications and Multimedia Act 1998.

5. SENSITIVE PERSONAL DATA

5.1 UniComms does not process any Sensitive Personal Data in its ordinary course of business.

5.2 If the need arises, UniComms will obtain explicit consent from you before or when it processes Sensitive Personal Data.

5.3 UniComms may process Personal Data or Sensitive Personal Data without the customer’s consent only in limited circumstances as permitted by law.

6. UniComms’s WEBSITE

6.1 Notwithstanding that UniComms offers its products and services via various platforms, including its website, when you visit UniComms's websites, the web servers generally record anonymous information such as the time, date, and URL of the request. This information assists UniComms in improving the structure of its websites and monitoring their performance. From time to time, UniComms may also use third parties to analyse this anonymous information.

6.2 As a requirement for using UniComms’s websites, UniComms may require standard information such as a user or customer’s login identification, password, Personal Data for verification purposes, contact details, and identification numbers. This information is necessary for UniComms to provide the services you applied for. You are required to maintain the secrecy of your login identification and password to access the UniComms homepage.

7. IP ADDRESSES AND COOKIES

7.1 UniComms also collects Internet Protocol (IP) addresses. UniComms collects and manages IP addresses as part of its service of providing internet session management and for security purposes.

7.2 UniComms’s websites may transmit a "cookie" to your computer to allow UniComms’s server to identify and interact more effectively with you. You may configure and personalise your current browser to refuse, reject, or delete such cookies.

8. INTEREST-BASED ADVERTISING

8.1 UniComms collects anonymous information about your web browsing activity from your internet-enabled device and uses that information to associate your browser with one or more predefined interest categories. This enables UniComms to provide advertisements tailored to your interests.

8.2 You may configure and personalise your current browser to refuse, reject, or delete the collection of information for internet-based advertising.

9. CALLING NUMBER DISPLAY

UniComms's Calling Number Display (CND) feature allows individuals receiving phone calls to identify who is calling them by displaying the caller's number. CND is part of the standard telephony service that you purchase from UniComms. Unless you have chosen to block your (home or mobile) phone number or have a silent line, CND will typically result in your phone number being displayed (or logged) — locally and sometimes internationally — on the receiving caller's phone. In other words, CND will enable the disclosure of your phone number to receiving callers (and to other network operators) both locally and internationally, unless you take the aforementioned measures.

10. UniComms CONTACT DETAILS

If you have any inquiries, concerns, or complaints regarding this Privacy Notice, UniComms can be contacted as follows:

  • Telephone (Monday to Friday, 9am to 6pm, office operation hours only):
    • From Malaysia/Abroad: +6011-5987 8181
  • WhatsApp (Monday to Friday, 9am to 6pm, office operation hours only):
    • +6011-5987 8181
  • E-mail (Monday to Friday, 9am to 6pm, office operation hours only):
  • Address (Monday to Friday, 9am to 6pm, office operation hours only for physical attendance): No. 1, Jalan UCSI, Taman Connaught, 56000 Cheras, Kuala Lumpur.